Plaid Cymru MS asks why Welsh language voice was ‘lost’ on Tesco self-service tills
A Plaid Cymru MS has asked why the Welsh language voice was “lost” on a Tesco self-service till.
Rhun ap Iorwerth, who represents Ynys Mon, demanded to know why the supermarket’s new system still had Welsh on-screen instructions, but no longer had a voice in the language.
A spokesperson for Tesco responded to the Senedd member saying that a new audio in the Welsh language had been recorded last week, which now needs to be tested before it is rolled out to stores.
The spokesperson added that the issue was “being fixed as soon as we can”.
Rhun ap Iorwerth said: “Hi @Tesco. When you introduced Welsh on self-service tills, it was groundbreaking. Commerce giant Tesco spoke Welsh! It started conversations & was powerful.
“Your new system still has Welsh on-screen instructions, but your Welsh voice is lost. Will you find it again? Diolch.
Tesco replied: “Hi there, The Welsh audio language was recorded last week. Once this has been checked off and tested we will get this out to stores. This is being fixed as soon as we can.”
Rhun ap Iorwerth replied: “Well, that is excellent news – diolch! I’ll look forward to hearing what the ‘new voice’ of Tesco in Welsh sounds like. And thanks for getting me a response so quickly.”
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