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Campaigners picket Post Office over lack of Welsh-language services

15 Oct 2023 2 minute read
Campaigners from Cymdeithas yr Iaith outside Aberystwyth Post Office

Campaigners have held a picket outside Aberystwyth Post Office following complaints over its lack of Welsh-language services.

Some disgruntled customers have been directed to other nearby post offices, which do provide a Welsh service, after complaining about the lack of provision.

Cymdeithas yr Iaith, who organised the picket, maintain that this is inadequate, referring to the Welsh Language Measure 2011 which establishes that Welsh is an official language in Wales and that everyone has the right to use it.

Cymdeithas yr Iaith wrote to the Post Office in September asking the company to instigate measures including as installing completely bilingual signage and supporting and encouraging staff to make more use of Welsh.

The group also requested that Welsh-language forms were made as readily available as English ones, and that customers who chose to use Welsh were treated with respect.

Cymdeithas yr Iaith say they are still awaiting a response.

Siôn Jobbins, who has experienced difficulties in receiving a Welsh-language services, said: “This is not a matter against individuals, it is about the principle that staff of a service that is a national monopoly such as the Post Office should understand basic Welsh words and especially those that are fundamental to its business.

“I do not even expect a conversation in Welsh. It is not too much to ask that staff understand 10 or so Welsh words and be able to sell a stamp book in Welsh. One would hope that a member of staff would be respectful and enthusiastic enough to understand very simple Welsh from a customer that pays for a service.”

Siân Howys, Chairman of Cymdeithas yr Iaith’s Welsh Language Rights Group, said: “The treatment of the language by the Post Office is completely unacceptable – they need to address these serious inadequacies. The Welsh Government also needs to act – since 2011, their ministers have had the power to implement statutory obligations on the company.

“Sixty years on from the Cymdeithas yr Iaith’s first ever protest, which was for Aberystwyth Post Office to work in Welsh, we are calling upon the Government to take firm and urgent steps so that people can finally have access to their fundamental right to receive services in their own language.”


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hdavies15
hdavies15
1 month ago

While they are at it they should pop onto HSBC’s Welsh language phone lines and invariably end up talking to an offshore call centre who are blissfully unaware that HSBC “offers” a Welsh language service or in some cases that such a language exists.
I am beginning to suspect that most of the alleged Welsh helplines are on paper only and would not stand up to any compliance check.

Richard E
Richard E
1 month ago

Royal Mail and the Post Office regularly attended Post Watch Wales Board meetings telling us they had a full bilingual policy – which was true .

The problem of course was the “ I “ word

IMPLEMENTATION

A Evans
A Evans
1 month ago

The tail still trying to wag the dog

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