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Council draws up new policy after Welsh Language failings

12 Sep 2023 3 minute read
Welsh Language Commissioner Efa Gruffudd Jones. Picture: Welsh Government.

Elgan Hearn, local democracy reporter

A new policy to improve the use of Welsh inside Blaenau Gwent council has been drawn up after an investigation by the Welsh Language Commissioner found the local authority failed to meet required legal standards

The new policy will be unveiled at a meeting on Thursday (14 September).

Last year, Welsh language commissioner Efa Gruffudd Jones found the local authority has failed to comply with the legal standards set out in the Welsh Language Measure 2011.

The commissioner’s main statutory aim is to promote and facilitate the use of the Welsh language and that it can be used in everyday life.

In her report, the council’s head of democratic services, governance and partnerships, Sarah King explained that the local authority had received an “Action Notice” from the commissioner for a failure to comply with standard 98.


Ms King said: “Standard 98 sets the requirement to produce a policy on using Welsh internally for the purpose of promoting and facilitating the use of the language, which must also be published on the intranet (in house website).

“To ensure the council meets this requirement a draft Welsh in the Workplace Policy has been developed taking into consideration guidance from the commissioner as well as considering good practice from other public bodies under the same duty.”

The purpose of the new draft policy is to:

To encourage a positive attitude towards the Welsh language that embraces Welsh culture with pride and respect.

Increase the number of staff with Welsh language skills by providing opportunities for employees to learn or improve their linguistic ability.

Ensure the Welsh Language Measure 2011 is upheld on an organisation wide level.

The policy will apply to all staff, volunteers, and councillors also covers the need for Welsh language training as well as pointing new staff in the direction of where to find details of the language guidance internally.

This includes finding out useful phrases, bilingual greetings, and key words as well as office templates to use for such things as out of office messages.


The draft Welsh in the Workplace policy follows an investigation into the use of Welsh by Blaenau Gwent going back nearly two years.

In November 2021 complaints were made that the council failed to provide a Welsh language telephone service.

In April 2022 the council provided an initial response to the commissioner’s investigation, which in turn raised further compliance concerns.

This was with regard to promoting services, assessing the language skills of staff, providing training opportunities and assessing the language needs of job posts.

This caused the investigation to be widened to look at a number of additional operational standards.

In September 2022 the commissioner decided that Blaenau Gwent had failed to comply with the standards.

Since then, an action plan was developed to improve Welsh at the authority which was signed off by the commissioner last March.

The draft policy is expected to be agreed by Blaenau Gwent’s Cabinet at a meeting next month.

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