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Pub licence review after violent incidents involving staff and customers

08 Jan 2024 3 minute read
The Millbank Inn, Rhyl. Photo via Google

A pub’s licence is being reviewed amid reports of the manager and staff members fighting with customers.

North Wales Police have called for the Millbank on Grange Road in Rhyl to have its licence revoked following several violent incidents involving staff members of the pub.

Denbighshire Council’s licensing committee will meet next Monday to decide whether the pub should be allowed to continue operating.

Incidents have included one customer being left unconscious outside the pub, with another being reportedly strangled and punched by a staff member.

Public safety

According to police, the licence holder has failed to uphold the conditions of the licence which include preventing crime and disorder, ensuring public safety, preventing public nuisance and protecting children from harm.

Consequently, North Wales Police want a review of the premises licence held by Parmvir Singh Bisla.

North Wales Police said there was a report of a common assault involving a member of staff accused of grabbing a customer by the neck and threatening them on September 1, 2023.

Police officers also attended a public order incident on October 29, 2023 involving staff members and customers.

Officers then reported drunk people and two males on the floor outside, one unconscious and bleeding from a wound to his head.

After reviewing the CCTV footage of the incident, police officers say there was “disorder” involving both staff and customers and excessive force used by all parties.

According to a licensing report on the council’s website, police officers have questioned the manner of the manager and his family who, in their opinion, acted “extremely aggressively” to customers, with further concerns that a 17-year-old was repeatedly assaulted.


Police say they believe the disorder was over a dispute relating to drinks at the bar, escalating to the point in which three customers and staff/family members fought, with no control from the manager.

And on November 5, 2023, police say a fight inside the premises between staff and customers led to one person being strangled and punched by a member of staff.

On further investigation, police say it was found that the premises licence holder Mr Bisla had removed four customers and assaulted them outside, resulting in one customer sustaining a sprained wrist and another a broken finger.

North Wales Police said: “In view of the seriousness of two of the incidents, North Wales Police state that the premises is not appropriately managed and that the premises licence holder and existing staff have been party to the incidents and the level of disorder associated with them.

“Therefore, they request consideration to revoke the Premises Licence due to the failure to adhere to the Licensing Act 2003, specifically the failure to promote the Crime and Disorder and Protection of Children from Harm objectives.”

The licensing sub-committee can modify the conditions of the licence, exclude a licensable activity, remove the designated premises supervisor, suspend the licence for a period not exceeding three months, or revoke the licence completely.

Denbighshire’s licensing committee will debate the issue on Monday, January 15 at the council’s County Hall HQ in Ruthin.

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