Support our Nation today - please donate here

Senedd Committees raise the alarm over slow roll out of digital health services

10 Jul 2023 4 minute read
Digital Health and Care Wales’ Cardiff office. Photo via Google

Slow roll out and a lack of direction is hindering the development of digital health services in Wales according to MSs.

A joint probe by the Senedd’s Health and Social Care Committee and Public Accounts and Public Administration Committee has accused Digital Health and Care Wales (DHCW), the body responsible for the implementation of the latest advances in healthcare data and digital technology, of a lack of clear planning and strategy.

The committees also discovered evidence of trepidation among health boards and local authorities about the take up of new services developed by DHCW and concerns about expenditure on projects introduced to date.

During their joint scrutiny of DHCW, committee members also said they received little assurance about delivery expectations for some of DHCW’s major projects, including the Welsh Community Care Information System (WCCIS), the patient-facing NHS Wales App and integration of services with social care.

WCCIS has been developed as a single system and a shared electronic record for use across a wide range of adult and children’s services, with the intention that all 22 local authorities and seven health boards in Wales would implement it.

DHCW claim that the system is “live in 19 out of 29 organisations”. But, during the Committee’s scrutiny, it became apparent that there are different degrees of rollout and progress among the organisations that have decided to use WCCIS.

Due to connectivity or integration issues, some health boards have no intention of using it, whilst in Cwm Taf Morgannwg UHB, for example, it is only expected to be rolled out only in mental health services initially.


The Committees are also concerned about where responsibility lies for leading on this flagship system, noting that the Chief Executive of Powys Teaching Health Board was one of two Senior Responsible Officers for the programme, and they have recently taken on the role of interim Chief Executive of Betsi Cadwaladr UHB.

They also reported it is not clear either what WCCIS will deliver with the planned £12m additional spend in the next three years and whether the work completed so far represent value for money.

Russell George MS, Chair of the Health and Social Care Committee also warned lack of cooperation with health boards and local authorities could jeopardise the whole programme.

“We understand the complexity and scale of the programme, but during our scrutiny of DHCW we were not assured about several issues central to the roll out of WCCIS. These include the lack of a concise but detailed project plan and the lack of clarity about who is responsible for take up of the system,” he said.

“It’s also clear that there is a reluctance among health board and local authorities to commit fully to the take up of the WCCIS. This could jeopardise the success of the whole project with consequences for services, clinicians and patients.

“As part of continuous scrutiny, we are asking Welsh Government and DHCW for six monthly updates on these issues, not least clarity around their intentions for the £12m assigned to the WCCIS project over the coming the years.”


The Committees said they were pleased to receive evidence about DHCW’s successes to date – including the continued roll-out of the Welsh Nursing Care Record, services to support the response to the COVID-19 outbreak and enhancements to the Welsh Clinical Portal.

However, in their short report, the Committees warn against over optimism and urge a greater focus on more realistic expectations and evaluation of overall progress.

Mark Isherwood MS, Chair of the Senedd’s Public Accounts and Public Administration Committee said: “DHCW is still a new organisation. Considerable work has been done to put in place new structures, and we commend the progress that has been made so far.

“However, we want to see DHCW be transparent about the challenges and the risks involved in delivering its remit. We applaud ambition and positivity, but we caution against over-optimism and a focus on celebrating successes at the expense of realistically assessing both what needs to be achieved and how the work agenda needs to be prioritised.”

A short report, published jointly by the Senedd Health and Social Care Committee and Public Accounts and Public Administration Committee, contains 16 recommendations for Welsh Government and DHCW.

It includes the Committee’s evaluations of DHCW transition from NWIS, progress and challenges to date and concerns about WCCIS, the NHS Wales App, integration with social care services, cybersecurity and workforce challenges.

Support our Nation today

For the price of a cup of coffee a month you can help us create an independent, not-for-profit, national news service for the people of Wales, by the people of Wales.

Notify of
Newest Most Voted
Inline Feedbacks
View all comments
Cathy Jones
Cathy Jones
9 months ago

Coming Soon: Being ignored to death by The Maelor goes digital, grannies can die in agony whilst nurses bounce on half dead men in the car park but now they can do it on Facebook and Whatsapp instead ofbeing in the hospital WOO HOO!!!!!!


Seriously in Wrecsam, I would rather put my faith in a Homopathist than the hospital or any GP surgery, homoeopathy may be bunk but at least your nan will be well hydrated when she pops her clogs instead of begging for water like some of the poor souls I have seen in that horrible place.

Mab Meirion
Mab Meirion
9 months ago
Reply to  Cathy Jones

Ditto for YG…

9 months ago
Reply to  Cathy Jones

Despite all the anecdotes there is a profound urge to gush and get all sentimental whenever dear old NHS is mentioned. I want services to be free at the point of need but those services need to be delivered on something that resembles on time and to a standard instead of the long lead times, post code lotteries being experienced currently and the growth in wayward diagnoses. Given the leadership is political the NHS will remain in a rut until it is reclaimed and led by relevant professionals.

Dr John Ball
Dr John Ball
9 months ago

I have a very simple question.
Instead of a joint committee bleat, why aren’t those responsible called in and have their a**** kicked?
Sorry, easier to issue a report. Silly me.

Our Supporters

All information provided to Nation.Cymru will be handled sensitively and within the boundaries of the Data Protection Act 2018.