Support our Nation today - please donate here

Skills shortages are holding Welsh firms back, says new report

14 Nov 2023 6 minute read
Electronic manufacturing

Martin Shipton

Urgent action is needed to address skills shortages in Wales that are making it difficult for many small and medium-sized businesses (SMEs) to achieve their full potential, according to a joint report from The Federation of Small Businesses (FSB) in Wales and The Chartered Institute of Personnel and Development in Wales (CIPD).

The report, titled A Skills-Led Economy for Wales, examines the experiences of 30 businesses from different sectors across Wales to assess the post-pandemic impact the skills shortage is having on SMEs and the barriers to addressing it. It highlights the need for changes to aspects of skill policy to address plateauing productivity in Wales and rising numbers of skills shortage vacancies.

Key findings show that experiences of recruiting, training, up-skilling and accessing funding vary dramatically across regions and sectors, with most SMEs saying they are time-poor and lack the formal HR function required to facilitate effective and consistent skills development and analysis. FSB’s own research shows that almost 80% of small firms struggled to recruit in the past 12 months.

At present, says the report, businesses are faced with a fragmented system of business support for skills that has a particular negative impact on SMEs, which make up 99% of the Welsh economy and provide 63% of private sector employment. Many reported a lack of business support for those firms that fall between the start-up and multi-million pound funding phases.


The report is based on interviews with a broad sample of SMEs covering agriculture, manufacturing and engineering, IT and tech, retail, leisure, hospitality and tourism, housing and real estate, childcare, healthcare, business services and skills and education. SMEs of different sizes were interviewed, with the bulk of the interviewees micro or small businesses, and a few medium sized. One education provider interviewed is a large business. Interviewees were sourced from all different areas of Wales.

Ben Cottam, Head of FSB in Wales, said: “The findings of the report underscore the urgent need to address the skills challenges facing SMEs in Wales.

“The case studies shine a light on the reality many small firms in Wales are facing, telling the story of the impact of a mismatch between skills provided by the education system and those that businesses need—an often overlooked but essential perspective from small businesses.

“In complement with evidence from central institutions and skills experts, the report aims to paint a full picture of the skills landscape in Wales and bring into focus key policy interventions to make a real difference. Long-term resourcing for providers like Business Wales and Careers Wales, along with closer links between the business community and teaching institutions, can greatly benefit learner outcomes and small businesses in harnessing the right skills to grow, thus bolstering our economy and communities.

“It is only through tackling the challenges together that we will see the benefits a skilful Wales can bring.”


The report highlights that Wales has a real opportunity at present with the establishment of the Commission for Tertiary Education and Research (CTER) earlier this year. It recommends that the body has the potential to become a point of engagement between businesses, education and support organisations as well as becoming a central hub for the analysis of skills gaps to predict future requirements.

It makes a series of recommendations for the Welsh Government to show its commitment to skills and the economy with support geared towards SMEs. The authors are calling for adequate long-term resourcing for providers like Business Wales and Careers Wales to fulfil their role of supporting businesses, learners and future workers. It also says a more regional focus to developing talent and skills in key geographic areas such as aerospace and automotive in north east Wales or fintech in the south east of the country would be beneficial.

Lesley Richards, head of the CIPD in Wales said: “The report findings mirror what we hear from our HR consultant members who support small firms. They are often owner-managers engrossed in the firefighting that comes with running a business, leaving little time to think longer-term and strategically about skills development and future proofing their workforce.

“While the report identified some good examples of best practice, it was only occurring in small pockets and in many cases undertaken in the absence of support services – such as professional HR and people development advice – which could dramatically alter a business’ experience. There’s a real opportunity, especially with the creation of CTER to develop a skills system that meets the needs of small firms and has a regional approach suited to the needs of businesses in a particular area or industry”.

Skills problem

One business involved in the report is Cardiff-based Tech and IT support company B2B IT Services. John Hurst, one of the firm’s directors, said: “The pandemic exacerbated the skills problem for us with the sudden move to hybrid working. London companies that had a higher payroll were sourcing candidates within Wales and offering more money with the ability to work from home, so our margins were being squeezed. Wales was left behind as we couldn’t keep up with the pay scales. The skilled candidate pool became a much smaller space, and suddenly we were competing with companies from all over the world.

“We believe in home grown talent and nurturing people who understand our culture and how we communicate with clients. We want to be the best place to work and deliver exceptional customer service, and we try to stick to those values for everyone we train. But the problem we face as a customer centric business is making sure the environment we’re acting within in Wales is conducive to providing that.

“As a company, we also have the challenge of finding a skillset which helps us move from a small business into a medium sized business. It’s really hard to find skilled individuals to help businesses expand in Wales. We’re missing the middle ground of medium sized businesses in this country, and there isn’t the expertise available to help us achieve it.”

Support our Nation today

For the price of a cup of coffee a month you can help us create an independent, not-for-profit, national news service for the people of Wales, by the people of Wales.

Notify of
Inline Feedbacks
View all comments

Our Supporters

All information provided to Nation.Cymru will be handled sensitively and within the boundaries of the Data Protection Act 2018.