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TfW launches new ticket buying scheme in north Wales

11 Aug 2023 2 minute read
The Payzone initiative allows local shops to sell railway tickets alongside their usual product offering

Transport for Wales has partnered with eight local businesses to make it easier for people in north Wales to buy their train tickets.

The Payzone initiative will allow local shops to sell railway tickets alongside their usual product offering meaning that those wishing to travel can get their tickets in advance with cash or card without rushing at the station.

Most of the retailers taking part in the scheme are within a 15 minute walk of a station.

To see the full list of retailers click here.

Customers can buy on the day or purchase advance tickets at the retailers.

Small group tickets are also available as well as railcard discounts.

Some of the business taking part of the scheme are located in areas in the Wirral for people travelling into north Wales.

Shops in Wrexham, Gwersyllt, Buckley, Hawarden, Hawarden Bridge, Shotton, Neston and Upton are among those to sign up to the scheme.

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Community Retail Manager for TfW Charlotte Yarnold said the scheme was about giving customers as many options as possible and about supporting local business.

She said: “We want to give customers as much choice as possible when buying their tickets.

“Some people are comfortable buying from apps or machines but we know others do prefer that human interaction.

“Partnering up with Payzone means we can give our customers that element of choice in areas where there may not be a local booking office.

“And it will help the footfall into those businesses too which is incredibly important to us with communities being at the heart of what we do.”

The partnership also represents an important step in Transport for Wales’ five point commitment plan to improve customer service on the Wrexham to Bidston line.

In June, TfW committed to making a series of improvements in the area, including making buying tickets as easy as possible.


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G Horton-Jones.
G Horton-Jones.
8 months ago

Tfw need to roll this out across Wales asap

L'écureuil
L'écureuil
8 months ago

And maybe build a new north-south railway? Just maybe?

jill evabs
jill evabs
8 months ago

this idea is ridiculous. People are going to buy tickes in the local shop in grangetown. Seems half baked. Hair brained.

G Horton-Jones.
G Horton-Jones.
8 months ago
Reply to  jill evabs

Cymru is essentially a rural community.

Your comments may be appropriate to Caerdydd. but we need a great rail. network across the whole of Cymru and this is a small positive step forward

Welshman28
Welshman28
8 months ago

Idea does make you think in a way BUT these shops won’t have rail staff to advise you the cheapest/quickest method for tickets. With having an official report telling the rail service in Wales is the worse in the UK what’s the point . Look at the list Rhoose international Airport you buy advanced tickets in Barry – totally barmy

G Horton-Jones.
G Horton-Jones.
8 months ago
Reply to  Welshman28

England is spending flat out on new routes and restoring Beeching routes using our taxes.
Historically our resources have since Norman times been subject to a colonial extractive policy controlled by England from London wool cattle sheep water wind coal iron steel tourism timber to name a few

Our rail network served a coal industry destroyed by Thatcher leaving whole communities to fend for themselves

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