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Wales fans caught up in ticket ‘chaos’ as Fifa app fails to work

21 Nov 2022 3 minute read
Wales football fans arrive at Hamad International Airport in Doha, Qatar. Picture by Jonathan Brady / PA Wire

Wales fans hoping to go to this evening’s game against the USA have been caught up in issues with Fifa’s ticketing app.

The issues came to light earlier as England fans found themselves unable to access the Khalifa Stadium for today’s opening World Cup clash against Iran.

A number of supporters across teams have complained on social media that they are unable to download their tickets, and users who had logged out couldn’t log back in.

Some Wales fans have found themselves in the same boat, facing four-hour waits to get paper tickets printed. Hundreds have been told to queue at a Doha convention centre to have a paper ticket printed off.

One Wales fan took to social media to say that the situation was “chaos”.

“The FIFA app has failed and the tickets for hundreds of people – including me – have disappeared,” Meinir Ffransis said.

“Since arriving at Doha at 11.30am this morning we’ve been queuing. After four hours in the middle of town, there are still hundreds in front of me.

“The stadium doesn’t open until 7pm but we’re urged to go to the stadium to have tickets printed. It’s chaos.”

Another fan, Justin D. Martin, posted on social media: “I have a ticket to U.S.-Wales today and two other World Cup matches, and Hayya app shows that I have no tickets to any matches. Can anyone help?”

A USA fan told the Mirror that her tickets had also disappeared.

“The FIFA app had everyone worried because our tickets disappeared completely,” she said. “We tried calling FIFA and the automated system disconnected us.”

England’s fans supporters club put out a message: “We’re aware of issues with some e-tickets at the stadium with FIFA’s ticketing app.

“The FA is working hard to find a resolution for England fans. If you have issues seeing your ticket on the app, join the ticketing resolution queue at the stadium, but keep checking the app.”

Wales will be taking on the United States at 10pm local time (7pm GMT).


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Y Tywysog Lloegr a Moscow
Y Tywysog Lloegr a Moscow
18 days ago

Just another part of the appalling shambles of Qatar 2022.
Seems Arabic hospitality is something of a myth in this particular country. Broken promises, lies, hatred, and they can’t even run a simple ticketing system (or have broken their promises AGAIN, this time about ticket sales). I’d suggests the Welsh FA kick up a fuss. But we know they won’t want to rock the boat.

Last edited 18 days ago by Y Tywysog Lloegr a Moscow
George Thomas
George Thomas
18 days ago

Okay, but please remember Liverpool fans having awful trouble in Paris recently.

Let’s hope the message is reaching those on the ground that need to get to stadium early to ensure solutions can be found.

Y Tywysog Lloegr a Moscow
Y Tywysog Lloegr a Moscow
18 days ago
Reply to  George Thomas

Yes, and there’s delays on the Elizabeth Line on the Tube. I fail to see the relevance to the circus in the dustbowl

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