Care home manager honoured by Philippines ambassador for work during pandemic

A deputy manager of a care home in Wales has been honoured by the Philippines’ ambassador to Britain for her work during the pandemic.

Arlene Elano, who has appeared in a hard-hitting TV documentary about the pandemic, and works at Pendine Park’s Bodlondeb Care Home in Summerhill, Wrexham, is originally from the Philippines.

She was astounded to find herself having lunch with the top Philippines diplomat in Britain, Antonio M Lagdameo, after a London VIP screening of the documentary in which she featured.

The in-depth two-hour film, Kontra Corona, focuses on huge challenges faced by expatriate Filipino frontliners in Europe and their families during the peak of the first wave of the pandemic.

Arlene, 49, was interviewed by the documentary makers who filmed her outside Bodlondeb centre of excellence for dementia and mental health care. They showed how she and fellow staff, including numerous colleagues from the Philippines, worked tirelessly to protect residents.

The red carpet screening of the film by Juan Eu Konek for the award-winning television company, ABS-CBN, was held in the Brunei Gallery at the prestigious School of Oriental and African Studies at London university.

Arlene was among Filipino health sector workers from across Wales and England invited to attend the exclusive screening headed by Rose Eclarinal, who executive produced and presented the film.

A mum-of-three, Arlene, took with her to the event her eldest son, Arleejun, 23, who is completing his master’s degree in clinical health psychology in London.

She was introduced to the Filipino ambassador who congratulated her for doing the Filipino community in the UK proud. She was also presented with a commemorative certificate.

‘Top dignitaries’ 

Arlene said: “I had not realised we would be meeting such top dignitaries. I thought we were just going to watch the film so I was completely unprepared for anything else. It was such a surprise to discover we would be having lunch with the ambassador. I felt so honoured.”

The celebratory occasion coincided with a second achievement for Arlene who has also been jointly awarded a 2021 Semmelweis accolade by Pendine Park care organisation in recognition of her exceptionally high standards of hygiene.

She left her home in the Philippines 19 years ago to come to the UK and has worked at Bodlondeb for more than a decade. Her husband Armingol is a care practitioner at Pendine Park and among a number of Filipinos employed by the care organisation which has eight homes in Wrexham and Caernarfon.

Arlene’s mum, Cleopatra, and other family members still live in the Mindanao area of the Philippines where Arlene grew up.

She said being presented to the ambassador was an unforgettable highlight of her career but it is also an achievement of which her mum is hugely proud.

Cleopatra got to see Bodlondeb while visiting Arlene in Wrexham so she quickly recognised it when the documentary was shown in the Philippines.

It has since been screened by TV channels globally and streamed via social media including You Tube.

In the documentary Bodlondeb is highlighted for its work. Arlene describes to the interviewer how one of the first measures introduced at Bodlondeb was to install external hand-washing facilities to ensure everybody would wash their hands prior to entering the homes.

She said: “This was in place before we were instructed to do so by the Government.”

Staff also changed clothes on arrival and followed an elevated regime of strict hygiene protocols.

Holding high her two awards certificates, she said they are a tribute to all her colleagues for their work through the pandemic.

‘Whole team’ 

She said: “I will dedicate these two awards to the whole team of Bodlondeb and the Pendine Park care organisation. They are part of the process, and together as a team we deliver quality care, we follow our training and embrace every new day as an opportunity to better the provision of care for our residents.

“The team around me have been determinedly fighting a war against the invisible enemy during the height of the Covid pandemic.

“Our manager Ann Chapman continuously supports us and encourages us to put all our heads together and decide how any helpful ideas that protect us all can be implemented.”

She also praised the Bodlondeb family liaison nurse Maggie Langford who co-ordinates communication networks with residents’ families; activities co-ordinator Anna Malabad who led efforts to entertain residents and raise their spirits during lockdown.

She said: “The entire team at Bodlondeb are incredible and have been constant in their vigilance and their everyday practice, so these awards are for all of us.”

The Pendine Park Semmelweis awards are named in memory of the celebrated physician Ignaz Semmelweis. He is credited with having discovered the importance of regular hand washing to prevent the spread of germs.

A total of 17 staff were recognised in different categories, with three joint overall winners of which Arlene was one. Her fellow winners were Julie Wood, Pendine Park Facilities Manager, also in charge of health and safety; and Sandra Evans, manager of Pendine’s award-winning Bryn Seiont Newydd residential home in Caernarfon.