A leaked report describes as “not yet final” suggests Welsh Ministers will be found guilty of breaking the rules by failing to provide Welsh language services on a train franchise they took over fifteen months ago.
Transport for Wales (TfW), which is owned by the Welsh Government, breached nine language standards, the leaked report of an investigation by Aled Roberts found.
But the Welsh Language Commissioner’s office said the report was not yet complete and did not represent a final decision on the matter.
“We have conducted an investigation into suspected failure to comply with the Welsh language standards in this case,” a spokesperson said.
“The investigation report is not yet final, so it is not appropriate for us to comment further at this stage.”
According to the incomplete report, the Government Ministers’ failures included:
- Train and station announcements made in English only;
- English-only correspondence;
- The launch of an app without a Welsh version;
- A website where tickets could not be bought in Welsh.
Transport for Wales was established in 2016 as a subsidiary under the full ownership of the Welsh Government. Transport for Wales is the overarching organisation, with the railway division ‘Transport for Wales Railway Services’ being managed by Keolis Amey to operate the Wales and Borders Railway Services. They have been responsible for the train franchise since October 2018.
Responding to the news, David Williams from Cymdeithas yr Iaith said that the Welsh Government should be “seriously embarrassed” if it was found that they had broken their own law.
“After all, if the Government can’t meet its own standards, who else will?” he asked. “We’ve received lots of complaints from members and supporters because of these failings on our railways – it’s obvious why people are so angry about the situation.
“Basic things like announcements and tickets aren’t in Welsh. It’s not even possible to buy a ticket in Welsh on their website.
“All these failings were completely predictable, a long time before they took over the franchise. They could and should have planned properly to meet basic legal requirements – they should have been sorted years ago.
“We are concerned about the culture at Transport for Wales that has allowed this completely unacceptable situation to develop and continue. It demonstrates a serious lack of planning for the new franchise and a failure to prioritise the language as well. That attitude is a concern when you consider that Transport for Wales is supposed to gain greater responsibilities over other modes of transport.
“The Welsh Government has made the situation in terms of language rights in the transport sector worse, and far more confusing for everyone, by failing to extend language duties directly to bus and transport companies. They’ve caused this mess.
“We have met Transport for Wales a number of times over the last year, and we met the Minister Ken Skates recently. We’ve been clear that we expect these failings to be rectified as soon as possible and without further delay.
“It’s not acceptable for the Government to break the law and allow the company to deprive people of basic rights to see, hear and use Welsh in their everyday lives.”