MP calls on shop to drop anti-Welsh language badge policy
An MP has called on a Pwllheli shop to allow staff members to wear badges showing that they speak Welsh.
The Original Factory Shop in Pwllheli have refused to allow staff members to wear badges showing that they speak Welsh because they “aren’t necessary”.
This is the second time the store has been hit by complaints after a customer claimed in August that she was asked to leave the store for addressing a member of staff in Welsh.
Liz Saville Roberts, the MP for the constituency of Dwyfor Meirionnydd where the store is located, said that the Original Factory Shop should drop the ban.
“It is reasonable to expect large companies who chose to set up shop in a predominantly Welsh-speaking area to make it as easy as possible for both customers and staff to use the language as they so wish,” she said.
“Businesses should be encouraging and supporting their staff to use the Welsh language at work whilst at the same time promoting the availability of Welsh-speaking staff members.’
“This is what good customer care is all about and I would encourage the Factory Shop to adopt such an approach if they are serious about respecting the rights of Welsh speakers.”
Pwllheli town councillor Elfed Gruffydd said he visited the shop last week and asked if Welsh-speaking staff would like badges to show that they speak the language.
Cllr Gruffydd said the store manager accepted his offer for staff to wear the badges but, when he returned with them to the shop, he says he was told that the head office in Burnley in Lancashire had refused to allow staff to wear them.
The ex-headmaster told the Daily Post: “I went to the shop to ask what the shop was like after the previous event.
“I had a chat with the manager and told her about the small badges and asked if they would be pleased to receive them, as two-thirds of the shop’s staff speak Welsh.
“The answer I got was that the company refused to allow staff to wear the badges.
“I am very disappointed with their attitude.”
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