Tax credits customers urged to renew claim or risk losing payments

Tax credits customers have a month to renew their claim or risk having their payments stopped, HM Revenue and Customs (HMRC) has warned.

The annual deadline is 31 July and more than 300,000 customers who received a renewal pack with a red line across the first page and the words ‘reply now’ still need to confirm their circumstances for the current tax year to continue receiving payments.

Circumstances that could affect tax credits payments include changes to living arrangements, childcare, working hours or a change in income.

The quickest and easiest way for customers to renew their tax credits is digitally via GOV.UK or the HMRC app.

Myrtle Lloyd, HMRC’s Director-General for Customer Services, said: “Please act now to meet the 31 July deadline for renewing your tax credits or your payments could stop.

“There is no need to call us, it is quick and easy to renew via GOV.UK or the HMRC app. For details on how to renew, search ‘manage my tax credits’ on GOV.UK.”

Packs

HMRC sent out two types of renewal packs to 1.5 million customers between 2 May and 15 June 2023. These were:

‘reply now’ packs had a red line across the first page and the words ‘reply now’ – these customers must confirm their circumstances to renew their tax credits.

‘Check now’ packs had a black line across the first page and the words ‘check now’ – these customers whose details are correct do not need to do anything and their tax credits will be automatically renewed.

Help and support is available on GOV.UK for customers renewing claims and HMRC has released a video to explain how tax credits customers can use the HMRC app to view, manage and update their details.

Criminals do use tax credits renewals and other deadlines in scams to attempt to trick people into sharing their banking or other personal details.

Typical scam examples include emails or texts claiming an individual’s details aren’t up to date and that they risk losing out on payments that are due to them.

If a phone call, text or email is unexpected, do not give out private information or reply, and do not download attachments or click on links.

HMRC is also warning people not to share their login details with anyone else. Visit GOV.UK for more information on how to report a scam or suspicious activity.

By the end of 2024, tax credits will be replaced by Universal Credit. Customers who receive tax credits will receive a letter from the Department for Work and Pensions (DWP) telling them when to claim Universal Credit.

It is important that customers claim by the deadline in the letter to continue receiving financial support as their tax credits will end even if they decide not to claim Universal Credit.

The UK government is offering Help for Households. Check GOV.UK to find out what cost of living support individuals could be eligible for.