TSB customers left without benefit and salary payments due to online glitch

A raft of customers of high street lender TSB have been left without benefit and salary payments due to a systems error in the latest in a series of online banking glitches.

TSB said the problems started in the early hours of the morning with some Bacs (Bankers’ Automated Clearing System) payments and remain ongoing.

Customers have complained on social media about not receiving salaries and child benefit payments.

The bank said it was working on a fix, but many customers on social media have complained that they have been left without crucial payments in their accounts for many hours.

Payments

A TSB spokeswoman said: “We’re aware of an issue with some Bacs payments not yet showing on customers’ accounts.

“We are working on fixing this and will provide an update as soon as possible.”

One customer took to X, formerly Twitter, to complain about a missing payment.

She posted: “My direct debits are going to bounce and and I’m going to be charged both from u and the recipients.”

Another said they were missing their pension payment.

They said: “This is a joke. You aren’t telling us when this is going to be resolved. I still don’t have my pension paid into my account and it’s now 12.45. When are we going to get our money? Getting really angry now.”

It marks the latest in a line of recent technical glitches at UK banks, with Lloyds Bank and Virgin Money experiencing issues earlier this month.

In June, major technology outages affecting the digital services of several UK banks left some customers unable to send or receive money.

The problems stemmed from the “faster payment system” which enables digital transactions to be sent between banks and building societies within seconds.

Banks were also caught up in a global IT outage caused by a faulty update to widely-used cybersecurity software in July.