Supermarket giant slammed for advising Welsh shoppers they don’t have to wear face masks in stores
Asda’s customer service department has been slammed after publishing incorrect information on social media about the legal requirement for people to wear facemasks in shops in Wales.
Shoppers in Deeside and Pwllheli complained about large numbers of people not wearing masks in stores today and one Twitter user contacted the supermarket giant’s customer service department to say staff were also concerned about “the influx of people” without masks.
In England the legal requirement to wear masks in shops is being scrapped from next Monday but in Wales face coverings will remain mandatory on public transport, shops and most indoor public places.
In response to the message from Tudur Parry, Asda’s service team appeared to believe the legal requirement to wear a mask in shops had already been scrapped in England and seemed unaware of the Covid rules in Wales.
“We have followed government guidance on mask wearing throughout the pandemic,” they replied.
“As it is no longer mandatory we continue to have signage and announcements on Asda Radio for customers. We will also provide masks to those that want to wear one.”
Hey @asda, same thing’s going on in Pwllheli too.
Pwllheli is in Wales.
As is your store in Deeside….. pic.twitter.com/GuoOS9MViu
— Dr Eilir Hughes (@hughes_eilir) July 17, 2021
Other Twitter users were quick to respond, reminding the customer service department that Welsh rules applied in their Deeside store, while another said Asda was having “an absolute shocker”, adding “this is Wales not England”.
After announcing the latest easing of Covid restrictions in Wales last week, First Minister Mark Drakeford told Radio 4’s Today programme. “Masks will be compulsory here in Wales on public transport, in health and social care settings, and in most indoor settings as well.
“We’re lifting the use of them in hospitality and in schools, and that’s we hope the first step in being able to lift mandatory use of them in more indoor settings.
“But the rules in Wales be clear from the 7th of August, continued mandation on masks in those places where the risks of contracting coronavirus are greatest.”